10 Queens Road
Telephone (FREE): 0800 222 9009
International: +44 1224 650790
Fax: +44 1224 636997
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At Millstream, we have offers and news about our services we hope you’d like to hear about. We’ll always treat your personal details with the utmost care.
the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, whether you are a
visitor to the site or a customer that subscribes to our services online or over the phone.
Aberdeen, Scotland, AB15 4ZT, company number SC115090. Millstream is the data controller and is part of the PROACTIS Holdings
Plc group of companies.
We collect and process the following information about you either from your use of our site, or your correspondence with us by phone or email:
We may use information we hold about you in the following ways:
The legal grounds on which we rely to use your information are:
We may use your personal information to contact you about other goods and services we offer that are similar to those that you have already purchased
or enquired about. You will be given an option to opt-out of such marketing when you subscribe to a service.
We and other companies within our group (for full details, see www.proactis.com) may also use your personal information to contact you about other
goods and services, provided you have given your consent.
You may withdraw your consent to the use of any of your personal information for marketing purposes, at any time by contacting us at
firstname.lastname@example.org. You will also be given the opportunity in each marketing communication to opt-out of future marketing communications.
If you sign up to purchase our Quarterly Plan subscription and consent to auto-renewal subscriptions (as set out in our Product Terms and Conditions),
your payment information (such as credit or debit card details) and other information that we need to process your payment will be collected and
stored by us and / or the payment processors with which we work.
We use your payment information to charge the applicable sum to your payment card and renew your purchase, in order to provide the services that you
subscribe to (including any Add Ons that you may request) and to perform the contract between you and us.
With the exception of auto-renewal Quarterly Plan subscriptions, we do not retain your payment information, and this information will be immediately
deleted once your payment is processed.
Where you have signed up for an auto-renewal Quarterly Plan subscription, our payment processors will retain your payment information and store it
until you cancel your auto-renewal subscription. If you cancel your auto-renewal subscription, we will delete your payment information as soon as
possible once your last payment is processed.
We will only hold your information for as long as it is required for the purposes for which it was obtained. There may be instances where we keep
your personal information for longer periods for legal and regulatory purposes, such as to comply with our audit or revenue reporting obligations.
If you are not a customer and we have collected information about you, this will be deleted within 2 years.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping
this password confidential. We ask you not to share your password with anyone.
The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot
guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will
use strict procedures and security features to prevent unauthorised access.
We won’t share your information with third parties, save as follows:
We do not use your personal data to undertake any automated decision-making.
You have certain rights in relation to your personal information that is processed by us. These rights are listed below. These rights are not
absolute and apply subject to certain conditions, as set out in applicable data protection laws. Your rights may include:
You can exercise these rights be contacting us using the details set out above.
Information Commissioner's Office using the details set out on its website, which is currently: https://ico.org.uk/global/contact-us/.